The 7 principles of Quality Management

It is essential for the organization´s viability, to have tools that allow it to anticipate possible risks. It is important that process errors are identified before they occur and not after they have occurred. Quality management will help us to improve continuously.

What is quality management?

Quality management is a set of tools and actions that have the purpose of avoiding possible errors or deviations in the production process, and in products and services that are created with these processes.But as we´ve said before, it is useless to correct errors continuously, if we don´t know how to detect which variables cause them and we do not learn from it.On this opportunity, we will tell you what the 7 principles of Quality Management are, and how they can help us in our company:

1. Customer Focus

This first approach, answers the question: quality for whom? Companies depend on their customers to survive, since it represents profits and more work.

It is necessary that organizations understand the needs of their customers, both current and future, and can also satisfy the necessary requirements and meet expectations to ensure that they are loyal to the company.

Understanding this, it is easier to understand this customer-centric approach. The idea of ​​increasing customer satisfaction must be clear in all sectors of the organization, and in each of the processes and activities. This will lead to the whole team being on the same page and more efficient.

2. Leadership

The concept of organizational leadership refers to “the interpersonal skill or capacity of a leader or the process through which he influences, induces and encourages employees to carry out the company´s goals with enthusiasm and of their own free will”.

Leaders are responsible for creating and maintaining a good internal environment, and getting employees involved with the organization’s purposes.

Leaders are not always people with a high-level position, they can be people who, having certain leadership characteristics, assume the role of proposing changes, actions and results.

It is extremely important that the leaders of the organizations offer information to the rest of the employees and team members; that make clear the objectives and vision of the future of a company.

If a new employee enters the company and has no one to guide him and show him the quality values, how will this person be able to stay in sync with the rest of the company?

3. People´s Commitment.

With good leaders, the people who make up the organization will be aware of the quality values ​​of the company, but it is not enough to just inform. It is important to understand that a motivated person who feels valued will make a much greater commitment to their work. .

To increase employee commitment to the organization, it is necessary to listen to them: The best ideas and improvement opportunities come from the people who carry out the processes on a daily basis. If there is something that is not right, they are the people who will know best. Training, motivation and incentives will also help the employee represent the company’s values.

4. Process approach.

To achieve quality, an organization must be based on process management, that is, its activities are structured and organized through processes that help it achieve purpose. If a company is subdivided into several processes, it is easier to control, evaluate and improve each one. With good planning, results are better.

5. Evidence-based decision making.

To improve, the decisions we make must be based on data analysis and collected information.

To collect information it is necessary to listen to employees, and observe and evaluate through internal audits. Full Audits, for example, is a tool that will help you in this process, since through a Checklist system, it helps you collect consistent data, which the software then analyzes in order to make the best business decisions.

Identify points of improvement and determine their frequency to then work on the source analysis and solve them definitively. Thanks to Full Audits it is possible to find faults, or see what could be improved.

6. Continuous improvement.

“Continuous improvement of the overall performance of the organization must be a permanent objective”

It is an added value that every company that wants to advance and endure, must have. Everything that can be controlled and measured can be improved, and that should be the goal, to always do everything possible to be better.

It is not a one-day job, continuous improvement is a progressive process that does not allow setbacks and only then can quality levels be guaranteed.

Improvement can be implemented through a technological advance or through the improvement of production processes, trying to make them more efficient.

7. Relationship management.

An organization is not only the result of what it offers, its relationships are also important. When consuming a product or service, the client is not satisfied that the company follows quality management, they are also interested in whether its suppliers, raw materials and it´s production chain in general also follow the expected quality standards.

This is why we say that the organization depends on its relationships with customers and suppliers, and a mutually beneficial relationship will increase their added value. If my company’s relationships follow the correct path, this will help reduce time, resources, process costs and increase profitability.

If what you want is to achieve Quality Management, we can help you.

With our app, Full Audits, the reports, in addition to being automated, will have all the information needed to start monitoring the processes.

It will help you identify points for improvement and determine their frequency so that you can then work on the source analysis and solve them definitively.

You will be able to visualize everything that is happening in the company. You just have to enter our website and get more information about our audit system.


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FAQs Full Audits

Full Audits has two platforms, the WEB allows the User to perform complex configurations  such as configuring users, stores organization, customizing forms, executing desktop audits, viewing reports and analytics. The MOBILE platform is separated to be able to work OFFLINE, allowing Users to continue working even without having a Wi-Fi signal or mobile connection.

Yes. We have a YouTube channel with the explanation of each of the sections of the App and its possible uses.

The same access information is used for both platforms. To access the WEB platform you must enter and click on “Login”, where you will load your username and password. To access the Mobile platform you must download it from Google Play:

At Full Audits we take the security and confidentiality of information as a very important issue. First of all, the Client always has the possibility to download the information to his computer. If you require information in database format to be able to migrate to another system, it will be delivered within a period of between 1 to 30 days from the request in the database format used by Full Audits. In the event that the Client does not make a request for information, the information will be deleted from our servers within a period of 90 days.

Our service is in the Cloud. The information is stored in Google Cloud (United States), recognized worldwide for its Quality and Security in the service (They have global clients such as Spotify, Snapchat, HSBC, SonyMusic, Mercado Libre, Almundo, Philips, Coca-Cola, among others), Google Cloud has ISO 27001 certification, among other certifications that can be verified at this link:

Recommended hardware: The system can be used through: Computers (desktop or laptop): You need internet access through the following browsers: Google Chrome (v33 or higher), Mozilla Firefox (v29 or higher), Internet Explorer (v12 or higher) or Safari (v7.1 or higher) Smartphones and Tablets (Android – IOS version in development): Android version 6.0 or higher. 2Gb RAM memory or higher, 1.4GHz processor or higher. 4-inch screen or higher.

At this moment we only have the Android version available. We are working on delivering a new version for iOS as soon as possible.

Yes. It can be used on any Android device.

You can use the Mobile APP since it works OFFLINE. Connection is needed only to upload a completed inspection. To use the WEB APP you need an internet connection since it works in a browser.

You will be able to attach images, take photos and edit them, record videos, attach files (PDF, Excel, Word, etc).

Forms or Checklists are templates that you can create and configure to measure in the “Forms / Checklists” section. The Audits will be executed based on those pre-loaded forms.

The platform will allow you to create questionnaires and custom forms, configuring the types of response for each item or question. You will be able to load as many forms as you want and of all kinds of Norm that adapts to our Forms format.

Yes. With the Super Administrator User from the Users section you can set up Teams and configure access permissions, being able to restrict or limit the information that each User can create, view and / or edit.

English, Spanish and Portuguese.

We have a Business Intelligence module. You will be able to analyze statistical data of all the information that you generate in the System, both Audits and Incidents (Non-compliants), filtering by dates, users, statuses and more. You can export the reports to spreadsheets, excel, CVS.

Yes. By extracting CSV files.

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