Continuous improvement. How to implement it in your company?

All companies tend to want to improve their processes in order to be increasingly competitive in the market. To do this, it is not necessary to make a resounding change in procedures, but small changes applied with the continuous improvement process can make your organization increase its quality and productivity. Next, we are going to tell you how to implement it in your company.

What is continuous improvement?

Continuous improvement is a methodology which purpose is eliminating activities that do not add value in the production chain. It is the constant execution of actions that improve organizational processes, minimizing the margin of error and losses.

It is a method that requires continuity: a process is improved, analyzed and studied, and an attempt is made to improve again. Continuous improvement is a cyclical process. It is a tool with great potential to improve business productivity.


It is based on an ancient philosophy called Kaizen. It means that if we want to achieve sustainable changes over time, we must make radical changes in the short term. It is based on making small improvements every day that will lead you to the goal you are looking for.


This philosophy has a great advantage, since many times we can feel overwhelmed by making big changes. Applying this methodology, we will carry out small actions continuously, which will become habits, achieving great results.

These small actions are reflected in the quality increase of the service, products and processes.

  • Products and services: the manufactured products and services offered respond more to customer requirements, and therefore increase sales and consumer satisfaction.
  • Processes: cost savings are produced, as workflows become more efficient.

History of the concept of continuous improvement

The concept of continuous improvement is like the Japanese method called Kaizen. In fact, it arises from the latter method. The Kaizen method is fully related to Japanese culture, it means “improvement” in their language.

In the 1950s, there was a desire for continuous improvement that led to a nation’s working method, where a work system was developed based on the teachings of quality management expert William Edward Deming.

The Kaizen method was implemented in the Toyota company, and from this industry it spread throughout the world.

Today, continuous improvement is built into most companies. Any organization that has a quality management system certified by the ISO 9001 standard must work based on a continuous improvement process, since this international standard requires its employment in all areas of the organization.

If you want to know more about ISO standards, you can read our article What are ISO standards and what are they for?


How to apply continuous improvement?

Continuous improvement is a philosophy that always implies seeking to progress. But… how can we apply it?

There are tools that help us organize work procedures to guide them towards continuous improvement, such as the PDCA.

Also known as the Deming circle, the PDCA cycle is a widely used tool to implement the continuous improvement system. It focuses on permanent self-assessment over time.

The acronym PDCA refers to the words “plan”, “do”, “check”, “act”. It is a cyclical process of 4 stages, when the last stage is finished, you must return to the first one and start again. Below we’ll describe each of the stages that will guide you in the process of applying continuous improvement in your organization.

To plan

This stage is based on understanding the problem and defining the purposes. It is very important to have a multidisciplinary work team to analyze the problem comprehensively.


It consists of implementing the previously defined plan. It is essential to follow the planning by establishing responsible parties and deadlines.


At this stage, it is necessary to analyze whether the results obtained coincide with what was expected according to the planning.

If the problem is not solved, a new planning must be carried out.


When we are sure that the goals were achieved correctly, the improvement must be formally established. This way, it can be carried out to other areas. At this stage we make sure that the cycle continues to start, it can always be improved and we must never stop trying to find solutions for the optimization of processes.

Digital tools such as Full Audits allow you to carry out this cycle, since you can have the incidents integrated into the system. You will be able to run the audit, identify errors, report them, create incidents, work on the errors, solve them and perform the control audit again.

In this way, it is possible to identify points that must be maintained and determine the points that must be corrected. Try our free demo and start applying continuous improvement in your organization.


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FAQs Full Audits

Full Audits has two platforms, the WEB allows the User to perform complex configurations  such as configuring users, stores organization, customizing forms, executing desktop audits, viewing reports and analytics. The MOBILE platform is separated to be able to work OFFLINE, allowing Users to continue working even without having a Wi-Fi signal or mobile connection.

Yes. We have a YouTube channel with the explanation of each of the sections of the App and its possible uses.

The same access information is used for both platforms. To access the WEB platform you must enter and click on “Login”, where you will load your username and password. To access the Mobile platform you must download it from Google Play:

At Full Audits we take the security and confidentiality of information as a very important issue. First of all, the Client always has the possibility to download the information to his computer. If you require information in database format to be able to migrate to another system, it will be delivered within a period of between 1 to 30 days from the request in the database format used by Full Audits. In the event that the Client does not make a request for information, the information will be deleted from our servers within a period of 90 days.

Our service is in the Cloud. The information is stored in Google Cloud (United States), recognized worldwide for its Quality and Security in the service (They have global clients such as Spotify, Snapchat, HSBC, SonyMusic, Mercado Libre, Almundo, Philips, Coca-Cola, among others), Google Cloud has ISO 27001 certification, among other certifications that can be verified at this link:

Recommended hardware: The system can be used through: Computers (desktop or laptop): You need internet access through the following browsers: Google Chrome (v33 or higher), Mozilla Firefox (v29 or higher), Internet Explorer (v12 or higher) or Safari (v7.1 or higher) Smartphones and Tablets (Android – IOS version in development): Android version 6.0 or higher. 2Gb RAM memory or higher, 1.4GHz processor or higher. 4-inch screen or higher.

At this moment we only have the Android version available. We are working on delivering a new version for iOS as soon as possible.

Yes. It can be used on any Android device.

You can use the Mobile APP since it works OFFLINE. Connection is needed only to upload a completed inspection. To use the WEB APP you need an internet connection since it works in a browser.

You will be able to attach images, take photos and edit them, record videos, attach files (PDF, Excel, Word, etc).

Forms or Checklists are templates that you can create and configure to measure in the “Forms / Checklists” section. The Audits will be executed based on those pre-loaded forms.

The platform will allow you to create questionnaires and custom forms, configuring the types of response for each item or question. You will be able to load as many forms as you want and of all kinds of Norm that adapts to our Forms format.

Yes. With the Super Administrator User from the Users section you can set up Teams and configure access permissions, being able to restrict or limit the information that each User can create, view and / or edit.

English, Spanish and Portuguese.

We have a Business Intelligence module. You will be able to analyze statistical data of all the information that you generate in the System, both Audits and Incidents (Non-compliants), filtering by dates, users, statuses and more. You can export the reports to spreadsheets, excel, CVS.

Yes. By extracting CSV files.

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