Checklist – Hotel Mystery Shopper Checklist
Mystery shopper program checklist for hotel chain.
Mystery shopper audit
1.1 Were you greeted upon arrival to the building (ie. met on drive out the front of the hotel)?
1.2. Was assistance with luggage offered?
1.3. Upon check in, were the hotel facilities explained?
1.4. Was your check in warm and welcoming?
1.5. Did your room feel clean on initial entry?
1.6. Was your room free from dust?
1.7. Was your bathroom free from hair and debris?
1.8. Was the bed linen of high quality and free from hair and/or debris?
1.9. Were the window dressings clean and in good condition?
1.10. Were the floors in your room clean, free of debris and in good condition?
1.11. Was your ordered recieved within the advised timeframe? If not, how long did your order take?+23:38
1.12. Was everything in your room in working order?
1.13. Were you satisfied with the range of beverage options on the bar menu? If not, what would you like to see on the menu?
1.14. Were you satisfied with the range of food options on the bar menu? If not, what would you like to see on the menu?
1.15. How would rate the overall level of service you received?
1.16. Did you feel welcomed when you entered the bar?
1.17. Did you use the Late Night Menu (after 11pm)? How would you rate the temperature of your food?
1.18. Was your ordered recieved within the advised timeframe? If not, how long did your order take?
Name and signature